Warranty & Claim

At VStarcam we stand behind the quality of our products and strive to provide a seamless shopping experience. Here’s an overview of the warranties we offer:

Standard Warranty Coverage

All our products come with a standard 12-month warranty from the date of purchase. This warranty covers manufacturing defects in materials or workmanship under normal use and conditions.

The warranty does not cover:

Damage caused by misuse, accidents, or unauthorized modifications
Normal wear and tear
Damage due to power surges, lightning, or improper installation
Products with tampered or missing serial numbers

Claim Process

To make a warranty claim:

Proof of Purchase: Provide a valid purchase invoice or receipt.
Issue Description: Describe the problem in detail (photos or videos recommended).
Contact Support: Email or message our customer support team with the above details.
Evaluation: Our team will inspect the issue to determine if it qualifies under warranty.
Repair or Replacement: If approved, we will repair or replace the defective product at no extra cost.

Warranty Service Time

Standard processing time: 7–15 business days after receiving the product.
In case replacement stock is unavailable, a similar model or equivalent value product may be offered.

Important Notes

Warranty service is only valid for products purchased through authorized dealers or our official website.
The customer is responsible for shipping the product to our service center (return shipping covered if the claim is approved).