Privacy Policy

Effective Date: July 2025

At VStarcam.pk, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and share your personal data in compliance with the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016 and applicable data protection principles.

By using our website, mobile app, or any of our services, you agree to the terms in this policy.

1. What Information We Collect

We collect only the data required to serve you better:

Personal Information: Name, phone number, email, shipping address.
Device & Technical Data: IP address, device type, location (approximate or precise if enabled), app crash logs, and usage statistics.
App Permissions (where applicable): Access to camera, microphone, storage, and push notifications – only with your consent.
Order & Payment Info: Billing details (if applicable), transaction records, and payment preferences.

2. How We Use Your Information

Your information is used solely for:

Delivering products and services you request.
Providing app-based features like real-time video, notifications, and remote device control.
Customer support and warranty handling.
Order processing, confirmations, and shipment tracking.
Legal and security compliance under Pakistani law.
Sending promotional offers or updates, only if you opt in.

3. Sharing Your Data

We do not sell or trade your personal information. We may share your data with:

Trusted service providers (e.g. logistics, cloud hosting, and payment gateways), under data protection agreements.
Government agencies or regulatory authorities when legally required.
Internal departments for customer service, IT, or delivery support purposes.

4. Data Protection & Storage

We take data security seriously:

Your data is stored on secure servers with restricted access.
Local and international storage may be used, but all hosting partners must meet our security and privacy standards.
We use firewalls, encryption, and periodic audits to protect your data.
You are responsible for maintaining the confidentiality of your passwords and access credentials.

5. Your Rights

Under Pakistani law, you have the right to:

Access and request a copy of your personal data.
Update or correct any inaccurate information.
Request deletion of your account and associated data.
Withdraw consent for marketing communication.
Disable app permissions at any time via your device settings.

To make such requests, contact us at support@vstarcam.pk.

6. Children’s Privacy

Our products and services are not intended for users under the age of 14. We do not knowingly collect data from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or data handling practices. Any significant changes will be communicated on our website or app.

8. Contact Us

For questions, complaints, or data access requests, please reach out:

Email: support@vstarcam.pk
WhatsApp: 0322-4547836